WJ33 Privacy Policy – Personal Data Protection for Malaysian Players

WJ33 ("we", "our platform") takes the responsibility of protecting its members' personal data very seriously. This Privacy Policy ("Policy") explains how WJ33 collect, use, store, disclose and protect the personal information provided by users of our platform — all Malaysian citizens or residents who register for and use WJ33's services.

We operate with full transparency. This Policy is written in Bahasa Melayu so that every WJ33 Malaysia member can clearly understand their rights and how their data is handled. No complex technical jargon, no deliberately confusing language — just an honest, straightforward explanation of our privacy practices.

This Privacy Policy applies to all users of the platform WJ33 — whether you are browsing our website, registering a new account, making a deposit via Touch 'n Go eWallet or GrabPay, placing a bet on the Malaysia Super League, playing at a live blackjack table, or simply reading informational content on our Betting Tips page.

WJ33 only collects data necessary to provide a secure, fair, and legally compliant service. The following are the types of data we collect:

WJ33 collects personal data through various channels, all with the aim of enhancing security and the user experience:

• Account Registration: Information you provide when registering a new WJ33 account, including your name, phone number, and email address.
• Identity Verification (KYC): Copies of identification documents for the verification of new members or when required for withdrawals exceeding certain limits.
• Financial Transactions: Details provided during deposit and withdrawal transactions in Malaysian Ringgit (RM) via local Malaysian payment methods.
• Platform Activity: Technical data automatically collected when you use the WJ33 platform, such as IP address, device type, and usage patterns.
• Support Communications: Records of conversations with WJ33's customer support team for service quality and issue resolution purposes.
• Cookies and Tracking Technologies: Data collected through session and analytics cookies to improve WJ33 platform functionality.

WJ33 uses collected personal data solely for legitimate and transparent purposes, as follows:

• Account Management: To create and maintain member accounts, process logins, and ensure the security of your WJ33 account.
• Transaction Processing: Processes deposits in MYR via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX, and handles winnings withdrawals quickly and securely.
• Eligibility Verification: Verifying that members meet the age requirement (18 and above) and Malaysian domicile conditions set out in WJ33's Terms & Conditions.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and misuse of the WJ33 platform.
• Legal Compliance: To fulfil applicable reporting obligations and legal compliance requirements in Malaysia.
• Service Improvements: To analyse usage patterns in order to improve the interface, platform performance, and the overall WJ33 member experience.
• Service Communications: Sends important notifications regarding your account, transactions, service updates and relevant WJ33 promotions.
• Customer Support: Provides technical support and customer service in Bahasa Melayu to WJ33 Malaysia members.

WJ33 takes a very strict stance on data sharing. We not sell, rent, or disclose members' personal information to third parties for commercial marketing purposes under any circumstances.

Wj33 members' personal data may only be shared in the following limited circumstances:

• Malaysian Payment Providers: Transaction information is shared with Malaysian payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX banking institutions solely for the purpose of processing your financial transactions.
• Technical Service Providers: Technical infrastructure providers and cloud service providers involved in operating the WJ33 platform may process data on a limited basis as part of service agreements bound by strict confidentiality obligations.
• Legal Obligations: WJ33 is required to disclose certain information to competent authorities in Malaysia when mandated by court order or applicable law, including anti-money laundering (AML) procedures.
• Business Transfer: In the event of a merger, acquisition or transfer of WJ33's assets, member data may be transferred to the new entity subject to an equivalent or stricter privacy policy.

In all data sharing scenarios, WJ33 ensuring that recipients are bound by adequate data protection obligations and use the data solely for the stated purposes.

Protecting members' personal data is our foremost responsibility. WJ33 has implemented multiple layers of technical and organisational security to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All communications between your device and WJ33's servers are fully encrypted using the latest TLS/SSL protocols.
• Stored Data Encryption: Sensitive data stored in WJ33's databases is encrypted using robust encryption algorithms.
• Layered Access Controls: Access to member data is restricted through a role-based access control (RBAC) system operating on the principle of least privilege.
• Regular Security Audits: WJ33 conducts regular penetration testing and security audits carried out by independent security experts.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect any unusual activity or intrusion attempts.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all WJ33 accounts as an added layer of security.
• Staff Training: All WJ33 staff who handle member data undergo regular data protection training.

WJ33 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law.

In general, WJ33's data retention periods are as follows:

• Active Account Data: Retained for the duration of the active account plus any additional period required to fulfil legal obligations following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements.
• Support Communication Records: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical Security Logs: Retained for 12 months for security incident investigation purposes.
• Closed Account Data: Once an account is closed, data is securely archived and deleted after the relevant retention period has elapsed.

Once the retention period has expired and there are no continuing legal obligations, WJ33 will securely and permanently delete or anonymise that personal data.

As a WJ33 Malaysia member, you have important rights regarding your personal data. WJ33 is committed to respecting and facilitating the exercise of these rights:

Platform WJ33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following are the types of cookies we use:

Platform WJ33 is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should WJ33 discover that personal data belonging to a minor has been collected without proper age verification, we will take immediate action to delete the data and close the associated account. Parents or guardians who suspect their child has registered with WJ33 may contact us immediately at support@wj33.bet.

Platform WJ33 may contain links or integrations with third-party services in the context of payments, including online banking portals such as Maybank2u and CIMB Clicks. When you click on these links or are redirected to such third-party portals, you will be leaving the WJ33 platform.

WJ33 is not responsible for the privacy practices or content of such third-party services. We encourage you to read the privacy policy of any third-party service you use in connection with your WJ33 account.

WJ33 reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, technological developments or new legal requirements. The latest version of this Privacy Policy will always be available on this page with an updated "Last Updated" date.

For significant amendments that materially affect members' privacy rights, WJ33 will endeavour to provide advance notice via in-platform notifications or email. Continued use of the WJ33 platform after any amendments take effect will be considered acceptance of the revised terms.

If you have any questions, concerns or requests regarding this Privacy Policy or how WJ33 handling your personal data, please contact us through the following channels:

• Privacy Email: support@wj33.bet (Subject: Privacy Enquiry)
• Live Chat: Available 24/7 within the WJ33 platform — accessible directly from your member account
• Response Time: We aim to respond to all privacy enquiries within 3 business days

For formal requests relating to data rights (access, rectification, deletion), please clearly state the type of request in your email and provide the required identity verification information. WJ33 will process valid requests within 14 business days.